Booking terms and conditions

 

Reservation: Please note that after you made a booking, you will be asked to guarantee your booking by payment of a deposit of 20% of the rental price into our bank account within two weeks or by giving us your creditcard details (number, expiry date and security code). A confirmation of receipt of deposit will guarantee your booking. Payment of this deposit will indicate acceptance of these booking conditions

 

Cancellation terms: Please notice, that only written cancellations are accepted. Up to one month prior to day of arrival check-in time, loss of deposit paid per apartment. Between one month and day of arrival check-in time, 80% of total booking value will be charged. In case of an early check out or a delayed arrival 100% of total booking value will be charged. In order to save you any expenses in such cases, we recommend you take out a trip cancellation insurance.

 

CANCELLATION TERMS CONCERNING COVID 19:

We live in uncertain times right now and at the moment nobody knows if you can begin your intended vacation or not. So we decided to change our cancellation policy for the next wintersesaon:

 

• A cancellation of your reservation will be free up to 14 days before the arrival date.

• Between 14 days and day of arrival check-in time, 80% of total booking value will be charged.

• In case of an early check-out or a delayed arrival, 100% of total booking value will be charged.

 

Under the following circumstances a free cancellation will be guaranteed any time:

 

• The government of your country announces travel restrictions (including testing requirements, stay-at-home orders, and quarantine requirements upon arrival) for tourists returning from Austria, Tyrol, Bezirk Reutte or the Tyrolean Zugspitzarenag.

• The austrian or the tyrolean government introduces entry bans for all tourists coming from your country or in case the borders will be closed

• The austrian or tyolean government closes all hotels for leisure travellers/tourists in case of an increasing number of Covid 19 cases.

 

In case of a free cancellation: if a deposit has been paid for an existing reservation, we will credit the full amount for you to redeem on your next reservation or, if required, we will refund you the full amount.

 

Payment: Settlement of the bill in full, less any advance payments, must be made prior to departure from the apartment. Your invoice can be paid in cash (Euros), with EC card (with PIN code) or with Mastercard or VISA card.

 

Our bank details: Account Nr. 0500-109400 Sort Code: 205090
Bank: Sparkasse, A-6600 Reutte/Tirol
IBAN: AT44 2050 9005 0010 9400 (International Bank Account Number)
SWIFT (BIC) : SPREAT21

 

> inquire here without obligation:

Adults:
Children:
Arrival:
Departure:
Ansitz Felsenheim - Familie Kössler - Ferienwohnungen und Appartements in Lermoos / Tirol - 0043 5673 2387 | reception@felsenheim.at